Gaining a Holistic View to Better Manage Pandemic Responseīy using the Deloitte COVID War Room solution on AWS, Cascais has an integrated, holistic overview of the pandemic’s impact on the municipality and its citizens. “Through the AWS Partner Smart Cities pilot program, we received strong technical support from AWS in addition to finding ways to connect with other AWS partners in this space,” says Martins. Through its involvement in this program, Deloitte can communicate with other AWS partners and receive promotional and business plan support from AWS. “We worked with Deloitte to quickly implement this solution, which we couldn’t do withoutĪ high degree of digitization, which we already had with Synergy,” says Espinheira.ĭeloitte participates in the AWS Partner Smart Cities pilot program, which provides strategic support for AWS smart cities partners. Dashboard graphs show neighborhoods that have the most virus cases, helping the municipality quickly decide where to deploy resources. The solution also informs citizens of test results as soon as the testing facility provides them.Ĭascais administrators can access dashboards and COVID-19 maps, which run on Amazon Elastic Compute Cloud (Amazon EC2) instances. Synergy Command automatically sends appointment details to a testing center using Amazon API Gateway and AWS Lambda integrations and then sends the appointment information to citizens via SMS. Call center operators check Synergy Command for real-time testing facility availability and then schedule test appointments. Using the solution, Cascais citizens can book COVID-19 tests by calling a hotline. This solution collects data across different city systems and integrates it into Synergy to help the city to provide new services to its citizens such as integrated crisis management, suspicious case monitoring, test scheduling, results management, and critical resources availability monitoring. “Cascais wanted to collect real-time data about COVID-19 cases, but the city needed a centralized way to gather and manage that data,” says Ricardo Martins, Associate Partner at Deloitte.ĭeloitte collaborated with the municipality to create a COVID War Room solution, which is based on AWS services including AWS IoT Core. Cascais had already been using Deloitte Synergy, an integrated city operating system that features different operational modules for optimizing efficiency, coordinating city services, and engaging with citizens. To meet these requirements, Cascais chose to expand its relationship with Deloitte, an Amazon Web Services (AWS) Partner and strategic global systems integrator.

Synergy laboratories